Technical Writer (Contract)

As part of the Integrations team, the technical writer will create accurate, high quality, detailed technical documentation for users and developers
The candidate will document APIs provided by internal developers, create and test examples for customers, critically assess the functionality of each API, and recommend changes as needed

• As part of the Integrations team, the technical writer will create accurate, high quality, detailed technical documentation for users and developers
• The candidate will document APIs provided by internal developers, create and test examples for customers, critically assess the functionality of each API, and recommend changes as needed
• Candidate must be articulate, technical, creative, and passionate about writing quality documentation
• Write API documentation for API users, such as API reference docs and developer guides
• Emphasize technical accuracy and bring clarity for complex processes
• Review documents written by developers and PMs for each API and suggest changes / seek clarity for external user reference
• Supplement developer documentation with relevant sample code
• Develop and use all types of content types (workflows/process schematics / instructional videos/developer consoles) to simplify the user’s understanding of the Open API’s
• Partner with technical writers across products to produce documentation for areas of cross-product feature impact while striving for consistency in style and format

• The ideal candidate must have experience producing developer documentation and best practices guides as well as API specification and other supporting developer documentation
• Minimum of 4+ years’ experience in technical documentation, or developer outreach/technology partner management roles
• Ability to rapidly comprehend complex technical concepts, API structures, use cases
• Familiarity with API documentation tools such as Swagger
• Knowledge of REST APIs and a tool such as Postman is a must
• Experience with programming to enable sample code will require experience, especially around core web technologies such as JSON / HTML required
• Demonstrate experience in writing and proofreading content, especially technology-related content
• Experience working in an Agile development environment
• Ability to handle stressful, time-critical projects and deliver great user outcomes

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