Technical Writer (Corp-TW-02.030123p)

SECURITY CLEARANCE: TS/SCI with both Polygraphs is required

POSITION: Technical Writer

REQUISITION: Corp-TW-02.030123p

LOCATION:  Ft. Meade, Maryland

JOB DESCRIPTION:

The Technical Writer will gather, analyze, translate, and compose technical information into clear, readable documents to be used by both technical and non-technical personnel. Documents include, but are not limited to, Confluence page updates, user documentation, training materials, installation guides, help text, presentations, and reports. The Technical Writer will also act as a product advocate to various user groups.

Required: Excellent written and verbal communication skills, experience with showing ideas graphically, comfortable interfacing with subject matter experts and managers, and delivering finished presentations as needed.

Desired: experience with Jira and Confluence

LABOR CATEGORY QUALIFICATIONSTABLE for Technical Writer

Role and Responsibility:

•Gather, analyze, translate and compose technical information into clear, readable documents to be used by technical and non-technical personnel.

• Compose technical documents including, user manuals, training materials, installation guides, helps text, presentations, and reports.

• Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents.

• Conduct research and ensures the use of proper technical terminology.

• Collaborate with internal and external customers on the development of documentation.

• Maintain documentation, presentations, matrices, and other project related information in the normal upkeep of project.

• Maintain documentation on organizational SharePoint sites.

• Draft Blog Posts to disseminate and publicize new system functionality.

• Compose release notes and accomplishment write ups.

• Required IT Training and Certifications

CERTIFICATION:  N/A

EDUCATION:

• Doctorate + 1 year of experience, or

• Bachelor Degree + 5 years of experience, or

• Associate’s Degree + 7 years of experience, or

• No Degree/GED + 9 years of experience.

CSG, Inc. is an Equal Opportunity / Affirmative Action employer that values the strength of diversity in the workplace. All qualified applicants will receive consideration for employment without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.