Technical Writer, Developer Docs

As a Technical Writer, you’ll become an Amplitude specialist and use your deep customer empathy - and relationships with teams across the company - for crafting useful content for our community of developers both inside and outside the company. Our documentation is essential to the developer experience, and we care deeply about usability and efficiency. We’re seeking someone with a strong technical foundation, astute writing ability, user empathy, and a sense of curiosity to understand the product.

As a Technical Writer, Developer Docs you will:

• Lead documentation programs and initiatives for Amplitude’s developer center - owning content creation and driving standards and guidelines for Engineering
• Produce technically accurate, well-written, and organized documentation - conducting regular technical reviews to ensure quality and accuracy and writing for our technical users
• Build code samples to contextualize API calls for end-user usage
• Research new and sophisticated product features and dig into source code to collect technical details for documentation as needed
• You will be based in the Support team and partner with our Help Center Program Manager, Engineering, Product, Partnerships, and Professional Services teams to build the overall system and user documentation for the Amplitude platform, product features, and APIs

You'll be a great addition to the team if you have:

• 4+ years of technical writing experience in the software industry
• Excellent written and verbal communication skills to convey highly technical concepts clearly and precisely
• Experience organizing technical documentation, making it accessible to end-users
• Familiarity with APIs, distributed systems and modern cloud infrastructure
• Independent with the ability to prioritize, multitask and own projects from end-to-end

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform  – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. 

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and wellbeing of our Ampliteers.

Some of our benefit programs include:

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), learning and development (annual), commuter transit/parking (monthly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support 
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude: 

• G2: #1 product analytics solution and #3 best software product according to the 2022 G2 Best Software report.
• Business Insider: A top tech company to bet your career on.
• Fast Company: #3 most innovative enterprise company in the world.
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
• We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado: Colorado range: $111,400 - $185,600 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)

Based on legislation in New York City, the following details are for individuals will work for Amplitude in New York City: New York City salary range:  $123,800 - $167,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude California: California salary range:  $123,800 - $185,600 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state: Washington salary range: $111,400 - $167,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.

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