Technical Writer III

Position:

Technical Writer III

Job Description:

LOCATION

This job is fully remote eligible within the United States. Local candidates to Jacksonville, FL will have a hybrid schedule with flexibility to work remote up to 2 days per week. Non-local candidates may work remotely with expected travel to the Jacksonville, FL HQ once per year.

SUMMARY

Responsible for creating client-facing technical documentation for Black Knight's Servicing Technologies products and applications. Perform writing tasks for technical documents, such as user manuals, help documents, and tutorials. Requires expert planning, scheduling, researching, and writing skills.

RESPONSIBILITIES

• Researches, writes, and edits complex technical data for use in documents such as manuals, procedures, specifications, and online Help to provide clients with information regarding technical areas in a less technical way.
• Composes or updates material that is mostly standardized for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures, installation, operation, and maintenance of software products and applications.
• Creates documentation which meets the needs of multiple audiences from novice to expert.
• Assists in establishing style guidelines and standards for text and illustrations to meet business needs.
• Interacts with product managers, subject-matter experts, application development teams, and others as needed; reads previous documentation and design notes; and uses computer-based training or company technical products to gather and research technical information for use in more complex documentation.
• Organizes material and completes writing assignments according to set standards and prepares documentation for online deployment.
• Creates, compiles, and delivers more complex system/software developmental documentation packages from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes.
• Assists in creating project plans, etc. for completing documentation.
• Performs other related duties as assigned.

MINIMUM REQUIREMENTS

• Bachelor's degree or the equivalent combination of education, training, or work experience
• Requires 7+ years of technical writing experience

PREFERRED QUALIFICATIONS

• Knowledge of Black Knight's products, services, and capabilities
• Knowledge of technical software documentation a plus
• Knowledge of MadCap Flare or other content management tools
• Thorough knowledge of information mapping concepts
• Research and analysis skills; analytical, problem-solving skills
• Written and verbal communication skills, including editing documentation for correct punctuation, syntax, and grammar and the preparation of written material
• Technical aptitude and proficiency with authoring, design, and development tools and technology, as well as programming languages and applications related to documentation including online Help development
• Skill in publishing system operation
• Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management skills
• Experience understanding and focusing on the clients' needs, establishing credibility, and building relationships with clients
• Ability to objectively evaluate documentation/feedback, and to make improvements based on results

Black Knight carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

EEO Statement:

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location:

Jacksonville, FL

Time Type:

Full time