Technical Writer Intern

Introduction
Make a meaningful impact in how our clients use our products as a Technical Writer in Data & AI at IBM. Design and develop technical product content both inside and outside of the user interface (UI) with a focus on clarity accuracy and user experience. Drive a cohesive end-to-end content experience that moves clients through their product journey.

Your Role and Responsibilities
What You’ll Do:

• Design develop and publish IBM technical content that is easy to use easy to understand and easy to find. This content can take many forms: content embedded in the UI (UX writing) product tours messages product documentation API documentation multimedia (for example videos graphics) support content chatbots training nurture and community content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear inclusive accessible and translated content for a global audience.
• Research and design content based on user scenarios and use cases: understand personas deliver content for design iterations develop and clarify UI terms actively contribute to design reviews conduct user testing/research to validate content.
• Work closely with Product Management Design Development Marketing Support Sales Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.

Who You Are:

• You have excellent writing skills with strong research skills.
• You have excellent verbal and written communication skills.
• You work independently with a strong sense of responsibility and commitment to teamwork.
• You have a volunteer spirit with a ‘we succeed as a team’ attitude.
• You’re agile with dynamic schedules and priorities.
• You like to solve challenging problems and think of new ways to deliver better content to our clients.

This role requires at least 20 hours of availability per week.

Required Technical and Professional Expertise

• Creating topic-based information that meets audience requirements
• Ability to analyze and derive insights from quantitative and qualitative user feedback

Preferred Technical and Professional Expertise

• Git or GitHub
• Usability/user testing
• Experience writing for globalization and accessibility
• Experience working in an agile squad-based continuous delivery development model
• Markup languages (such as DITA XML) Markdown HTML) and authoring tools (Oxygen)