Technical Writer (Junior)

Reporting to the Head of Technology Product Content,  you are a recent graduate with a degree in English or a related field of study, or a technical writer with one to three years of experience. You are inquisitive, collaborative, and are a quick learner. You are an excellent writer, who loves language and understands the importance of mapping out your content and presenting it simply and clearly. Ideally, you have Atlassian Confluence experience, but if not, you are eager to pick up this skill. 

You are creative and organized, and are comfortable drafting content in working sessions with subject matter experts (SMEs), including product managers and software developers. You realize the value of great editing, and work with your teammates to edit their content and to implement their feedback in your content.

Your work is consistent, concise, and clear. Not only are you an excellent writer, you understand hierarchy, taxonomy, and formatting so that users can easily find exactly what they need.

Principal Responsibilities

We are seeking an entry- or junior-level technical writer to create internal and client-facing documentation, which clearly explains how to use our products and informs the interactive courses we build. Our mission is to empower the people who serve our clients and to offer our clients direct access to answers.

In addition to creating original product documentation, you will work on existing documentation to replace it with curated content; you may create technical documentation for our software developers. You will help maintain our acronym and jargon guide, our video library, and wiki style guide. 

You will assist in producing documentation for clients, including user guide articles, key product updates (release notes), and inline UI help.

Qualifications/Experience

• 0-3 years
• Three Cs: Consistent, Concise, Clear
• Excellent written and verbal communication skills
• Fast learner and collaborative team member

Tools/Skills

• Confluence experience a plus
• Ability to organize projects, with Jira exposure a plus
• Content/graphics/video tools experience a plus (such as SnagIt, Canva, Loom, and Adobe Creative Cloud)
• Taxonomy/hierarchy and templating knowledge
• UX writing interest
• HTML/CSS a plus 
• Familiarity with code structure (preferably Java and/or Python) a plus

The salary range for this position is between $55 to 80k + bonus + benefits.