Technical Writer L2

Company Overview  

Aptos is a recognized global provider of technology solutions that help more than 1,000 retail brands deliver every shopper a personalized, empowered, and seamless experience — no matter when, where, or how they shop. Our success is built upon our long history of innovation and collaboration, and our future success will be fueled by passionate, professional colleagues who are driven to find new ways to put the latest technologies to work to solve the many challenges that retailers face.   

We’re always looking for candidates with a desire to innovate, grow and learn from each other as we work together to help the world’s leading retail brands succeed and thrive. 

 Position Overview:  

Aptos is looking for creative and passionate people to join the Technical Writing team to develop and maintain customer-facing content that serves a growing community of retailers, partners and developers. 

Role & Responsibilities: 

• Write product documentation targeted towards end users, including new feature overviews, configuration instructions and user guides 
• Research and assemble information about how to use our software into comprehensive and concise topics  
• Work with product engineering teams to learn about new product features, ensure technical accuracy in your writing. 
• Define documentation requirements for new topics through collaboration with Product Managers, Product Owners, Engineers, Business Analysts, and Architects 
• Understand the delivery schedule and ensure the relevant product documentation is completed and ready for publishing by the release date. 

Qualifications:  

• 4+ years of technical writing experience 
• Degree in Technical Writing, Communications, English, or Journalism 
• Superb written communication skills, with a keen eye for detail 
• Experience producing software documentation 
• Ability to quickly learn and understand complex subject matters 
• Strong interpersonal and communication skills 
• Ability to clearly explain complex technologies or processes to a target audience. 
• Learn and apply complex technologies and concepts quickly 
• Skill with interviewing subject matter experts to understand and document complex technologies and systems 

 
Preferred Skills & Attributes:  

• Experience in retail order management and omnichannel workflows 
• Prior experience in business analysis  
• Previous experience working in an agile software development environment 
• Experience with Atlassian tools, Confluence and Jira  
• Familiarity with MadCap Flare and authoring in HTML and XML 
• Knowledge of Bitbucket and Git 
• Familiarity with VMWare or other virtual environments for testing and validation 
• Energy and passion 
• Demonstrates initiative 
• Resourcefulness