Technical Writer / Process Analyst at Addison Group

Technical Writer / Process Analyst

Addison Group

Austin, TX

Full Time

Job Description

We are hiring a Technical Writer for a 6-month, remote contract opportunity.

Duties and Responsibilities:

Focused on content creation and process definitions

Develop, update, or create standardized to-be policy, procedure, and process documentation

Apply feedback and annotated requirements to process workflows and other related documentation

Interview internal stakeholders to itemize procedural steps mapped to objective or best practices

Produce content for end-user and IT admin development/instruction/systems management

Requirements:

1-3 years of experience in Information Technology
6+ months experience using Microsoft Visio or equivalent Workflow software
6+ months experience using Microsoft Suite including Outlook, Teams, and SharePoint

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Preferred Requirements:

Knowledge of commonly used concepts, practices, and procedures within an IT Service Management
Familiar with ITIL principles
Provides expertise on technical concepts of applications and/or user groups and structuring procedures in a logical sequence, due to a broad understanding of IT applications.
Experience creating and implementing Key Performance Indicators (KPIs) for an IT organization

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