Technical Writer (Remote)

Overview

We are seeking a skilled and detail-oriented Technical Writer to join our Infrastructure and End-User Services team. The ideal candidate will have a strong background in information technology (IT) and a proven track record of creating clear, concise, and accurate documentation for a diverse audience. As a Technical Writer, you will be responsible for documenting procedures, maintain a document repository, and ensure regular document reviews as needed. The Technical Writer plays a crucial role in ensuring that our internal documentation meets company and regulatory standards.

Responsibilities

• Create and Maintain Documentation: Develop and update a variety of documents, including policies, standards, and procedure guides, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and compliance requirements, ensuring that all documentation is in compliance with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
• Process Improvement: Identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness.

The base pay for this position is relative to your experience but the range is generally $86,700 to $132,940 per year.

Qualifications

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred skills/experience:

• Excellent written and verbal communication skills.
• Detail-oriented with demonstrated analytical and problem-solving abilities.
• Technical writing experience in an technology environment.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in document editing and publishing tools such as Microsoft Word.
• Familiarity with agile methodologies, SharePoint and/or Confluence is a plus.
• Maintain central library - governance, meta data, create/follow processes and procedures.