Technical Writer (Service) - The Toro Company

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

As a Technical Writer (Service), you will research, write, and produce technical content, such as service manuals, diagnostic fault code manuals, and Quick Reference charts. This position will create graphic line art and use photography to improve the customer experience in learning how to diagnose and repair Toro commercial products. They will learn and apply new technology to support topic-based authoring (DITA).

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for the following responsibilities:

• Research, validate, enhance or create the engineering information necessary to generate accurate, timely, user-appropriate technical service publications and other technical materials as required.
• Document complex service procedures, verify technical processes, and obtain photos when line art is not available.
• Lead the effort in technical content management, structure and organization, corporate trademark requirements, standardizing content across multiple print and digital platforms and machine product lines as necessary.
• Responsible for maintaining reliability of the material within the content management system, and publishing and communicating relevant updates to the users.
• Manage the content displayed on the corporate distributor extranet to ensure an accurate display of information. Digitally link the various materials that share a common product line, including third party documentation.
• Develop strong working relationships with product engineering, manufacturing, and internal and external service personnel to obtain or develop product specifications, service procedures, trouble-shooting procedures, and to verify accuracy of publications.
• Additional roles and responsibilities as required to result in an exceptional, timely, accurate, and user-friendly technical publication that fully supports the needs of our internal and external customers.
• Full job description provided at point of offer.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

• 3-5+ years' experience in electrical technologies with the ability to understand and communicate technical and mechanical concepts is preferred. Ability to read assembly drawings and schematics is necessary.
• Bachelor's degree from an accredited college in Scientific and Technical Communications, English, or related engineering field or applicable experience as a technical writer/artist.
• Experience with XML; Arbortext Epic Editor or similar application is preferred.
• Demonstrated ability in technical illustration and animation/video creation is required. Proficiency with Adobe Illustrator, Corel Photo Paint, and Corel Draw (or closely related software) is required. Experience with Creo Illustrate and Creo Parametric CAD software is required.
• Proficiency with MS software (Excel, Word, and PowerPoint) is required.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:

Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

Location - Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!

Food - Take advantage of our onsite cafe, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.

Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.

Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

Summer Hours - Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.

Flexible Work Arrangements - This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part-time, has promoted team-building and flexibility. #LI-Hybrid

Competitive Salary - The pay range takes into account skills, experience, education, and location. Cash compensation is one piece of our competitive total rewards package.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.