Technical Writer, Site Reliability Engineering

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in technical writing, product documentation, or online publishing.
• Experience with writing technical customer-facing materials.

Preferred qualifications:

• Excellent track record of researching and writing effective documentation for developers.
• Passion for learning and documenting new technologies.
• Ability to understand source code written in languages such as Python.
• Ability to cope with fast-paced and constantly changing environments.
• Excellent people management, communication, and collaboration skills, including experience working with cross-functional teams.

About the job

Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part at Google. They are a key link between engineers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Google ecosystem.

You develop complex, in-depth communications for internal and external audiences and manage projects that involve coordinating multiple junior writers.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Write internal technical documentation including overviews, codelabs, how to guides, user guides, reference manuals, and more.
• Organize existing documents and identify documentation holes.
• Define documentation requirements with teams and work with engineers to create and update doc sets used by Site Reliability Engineering (SRE) and Google Engineers.
• Edit, clarify, and enhance documents written by engineers.
• Coach non-writers on ways to improve their writing skills.