Technology and Innovation - Salesforce BRM CRM Analyst

About the Role:

As a BRM CRM Analyst (Salesforce Techno-Functional), you will be an integral part of our Salesforce ecosystem, responsible for bridging the gap between business requirements and technical Salesforce solutions. You will work closely with stakeholders to ensure that Salesforce systems are optimized to meet business needs, focusing on the Sales and Service Cloud modules. Your expertise in both functional and technical aspects of Salesforce will be key in driving successful implementations, enhancements, and automation processes.

Who You Are:

• A skilled Salesforce professional with strong experience and a deep understanding of how Salesforce systems function, particularly in the Sales and Service Cloud.
• You possess the ability to comprehend both technical and business requirements, translating them into efficient Salesforce solutions.
• You have a solid background in business analysis and Salesforce implementations, capable of interacting effectively with stakeholders to gather requirements and deliver solutions.
• You bring experience in Salesforce automation and are adept at streamlining processes for improved efficiency.
• You are a proactive communicator, able to engage with multiple stakeholders and guide them through business process analysis and solution development.

What You’ll Do:

• Salesforce Expertise: Provide end-to-end support for Salesforce solutions, leveraging your applied commercial experience and problem-solving abilities to build, deliver, and maintain the Salesforce ecosystem.
• Business Requirements & Process Design: Develop comprehensive business requirements, process flows, application design, configuration, testing, and deployment strategies.
• System Design & Integration: Design, operate, and integrate Salesforce systems to streamline business processes and create efficiencies.
• Salesforce Best Practices: Provide consulting and coaching to enhance Salesforce administration and implementation practices, focusing on optimizing user experience and automating processes.
• Stakeholder Engagement: Manage multiple stakeholder relationships, facilitate business process analysis sessions, and collaborate with cross-functional teams to develop and deliver technology solutions.
• Risk & Issue Management: Identify project risks and issues, proactively presenting alternatives to resolve or mitigate them, ensuring smooth project delivery.
• Salesforce Data Security: Ensure that Salesforce data security models and configurations meet organizational standards and compliance requirements.

#LI-SH1

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About Riveron:

Riveron, a business advisory firm backed by Kohlberg & Company, has recently acquired Yantra.

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.

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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

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Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.