Technology and Solutions Project Manager

YOU WILL

• Collect information/ data regarding ineffective or inefficient processes from stakeholders and other relevant personnel.
• Partner with management teams to learn and document current business processes.
• Collaborate with management to create new processes and document them for future use.
• Review processes on a timely basis to see whether they’re up to date with industry standards.
• Interpret relevant data points and other business metrics for management and other personnel.
• Create documentation that helps highlight if processes are being followed and if not, what challenges are creating the lack of alignment.
• Communicate discrepancies to management to encourage internal problem-solving.
• Accountable for effective communication for cross functional / cross process impact.
• Identify relevant resources to implement project and manage internal resources to ensure timeliness and quality
• Confirm function and technical scope of the project
• Document project requirements and communicate project status to senior management
• Facilitate the definition of project scope, goals, and deliverables for roadmap projects
• Define project tasks and resource requirements
• Plan and schedule project timelines, track project deliverables
• Monitor and report on progress, progress, and solutions of the project to all stakeholders
• Implement and manage project changes and interventions to achieve project outputs
• Partner with the BizSys Leadership Team to create and facilitate team sprint planning and process improvements

THE SKILLSET

• Strong problem solving and leadership capabilities
• Advanced business process analysis knowledge
• Experience building different types of process mapping
• Ability to gather and process performance data
• Experience engaging and supporting Sales, Customer Support, Customer Success and Marketing teams.
• Ability to manage competing priorities with attention to detail

THE TECH STACK

• Salesforce
• Jira
• Google Suite
• SalesforceNoN

BONUS POINTS

• Familiar with Six Sigma practices
• Experience working in an Agile environment
• Agile project management skills