Technology Associate

The Company

Are you passionate about mental health and wellness and wish to make a difference in people's lives? Do you wish to make a positive impact on the current mental health crisis in this country? Mindful Care is a revolutionary national same-day mental health urgent care providing medication management, and therapeutic services to the insured individual. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve. Since launching in 2019, Mindful Care has become one of the fastest-growing healthcare companies in the Northeast and Midwest. The company is backed by some of the most prominent investors in healthcare and technology, including Sopris Capital, University of Chicago, and The Caruso Foundation, among others.

At Mindful Care, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: New York, Chicago, New Jersey, Connecticut, Florida, Michigan, Kyiv, Jamaica, W.I., and Manila. We have a hybrid model with many of our staff members working both from our offices and remotely. The job description below is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

The Opportunity

The Technology Associate is a crucial entry-level role responsible for providing exceptional customer service and technical support to troubleshoot hardware and software issues. This position requires excellent communication skills and the ability to work with a variety of resources to resolve issues and reduce downtime for end-users.

Responsibilities

As the first point of contact for technical support, the IT Support Specialist is responsible for providing basic support and troubleshooting, filtering Help Desk calls, and escalating tickets to higher levels of support as necessary. Key responsibilities include: 

• Troubleshooting IT hardware, software, and network systems 
• Responding to customer inquiries via phone, chat, email, or web ticketing system 
• Maintaining and updating network and peripheral documentation 
• Setting up and configuring workstations and peripherals 
• Monitoring company hardware and software to meet business requirements 
• Performing other IT-related duties as assigned 

Candidate Profile

• 1-2 years of verifiable experience with desktop hardware, software applications, operating systems, and network connectivity 
• Experience providing helpdesk support for both Mac and Windows OS 
• Strong technical knowledge of computer hardware and peripherals, help desk software, imaging software, remote access software, and telecom technologies
• Excellent communication, interpersonal, and customer service skills 
• A detail-oriented and success-driven approach, with the ability to work independently and in team collaboration in a fast-paced startup environment
• High school diploma or GED equivalent is required. An Associate's degree is preferred
• Local travel may be required

Salary & Benefits

The base salary range for this position is $22.00 - $25.00 per hour. In addition to a base salary and benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Position Type

Regular Full-time, Non-Exempt, Hybrid

Mindful Care is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.