Technology Business Relationship Associate

Who We Are

BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.

BankUnited is ranked #4 as one of America's Most Trusted Companies in the Banking industry and is honored to have been included on the Newsweek and Statista America's Most Trusted Companies Award List!

Our Culture

At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career.

Why BankUnited

Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been ranked #13 as one of the 2021 Healthiest 100 Wokplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years since 2020.

As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE™ Academy and mentoring opportunities through our iCARE™ (Inclusive Community of Advocacy, Respect and Equality) program.

At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.

If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today!

Job Description

SUMMARY: The Technology Business Relationship Associate (TBRA) is a Mid-level Strategic Business partner who shares ownership of successful IT Organizational alignment and is primarily focused on developing partnership between IT and internal business units. The TBRA supports the Technology Business Relationship Managers in their role as a strategic thought partner and supporter of the business lines on all of their technology needs. The TBRA is responsible for working with CORE IT teams, Vendor Management, Project Managers and IT management to assist in ensuring the best possible delivery throughout the lifecycle of the technology request.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Provide strategic guidance to ensure the team is developing and executing on business analysis and process improvement capabilities to deliver business value and transformation.
• Maintain BRM Team documentation in both Jira and on the Shared Network Drive
• Assist the BRM as a key point of contact between the business units and IT; maintain awareness of key initiatives and projects aligned with business line priorities; engage and participate in business line planning activities; assist lead BRM with providing input to the business line for applying technology to their challenges; communicate and report concerns of the business unit to the lead BRM and IT.
• Support the lead BRM by working with the CORE IT team by acting as a channel of business line input to the IT demand planning process for new business requirements and initiatives.
• Participate with lead BRM in regular checkpoints with business line sponsors to gain feedback on Business IT alignment and satisfaction levels.
• Assist in managing the annual capital planning process for any assigned business line(s), as well as working with business and IT managers on managing prioritization, resourcing and scheduling of requests.
• Provide both strategic and detailed support to the business and IT on significant projects and initiatives.
• Ensure that BankUnited methodologies, processes, tools and guidelines are followed consistently across projects and initiatives in order to establish a stable framework to improve the probability of successful delivery.
• Support a comprehensive analysis of project and/or initiative requirements. Work with Business Analysts to ensure business and functional requirements are captured, validated and accurately translated for delivery by the IT development systems teams.
• Assist with proactively collaborating with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs.
• Acquire and maintain appropriate banking industry knowledge of common financial services concepts, practices and procedures.
• Serve as an additional escalation path and navigate the IT organization on behalf of the business to resolve issues or facilitate urgent requests.
• Build a strong internal network and cultivate close relationships with all key stakeholders. Participate in business line staff meetings and strategy sessions, in partnership with the lead BRM.
• Assist with coordination of meetings to identify, screen and evaluate new solution opportunities to address customer needs.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e., Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

A Bachelor's degree or combination of education/experience, training, may be considered required

EXPERIENCE

• A minimum of 3 or more years of IT or banking industry experience required
• Demonstrated experience in mid-level management, working with diverse teams, and consultative leadership required

CERTIFICATES, LICENSES, REGISTRATIONS

• Agile Scrum Certification preferred
• Agile Product Owner Certification preferred
• Agile Certified Practitioner preferred
• Six Sigma Green Belt Certification preferred