Technology Coordinator

This position is on-site in our Little Rock office and requires in person attendance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Research, diagnose, troubleshoot, and identify solutions to resolve user technology issues
• Assist with managing and maintaining the agency management system software suite (Vertafore) and insurance-specific software support
• Conduct on and off boarding of Insurance employees, configure user machines, create, and manage user accounts across software systems
• Monitor the Insurance Admin ticket system; respond to internal help requests; take ownership of user issues; escalate to IT when necessary
• Manage the Insurance intranet site and maintain internal databases, including employee, carrier, and vendor databases
• Assist with software system audits and work with Insurance training lead to implement software trainings
• Assist with vendor security reviews
• Create and maintain carrier login accounts for users
• Perform other tasks as assigned by management

EDUCATION AND/OR EXPERIENCE

Broad knowledge of such fields as advanced Accounting, Marketing, Business Administration, Information Technology, etc. equivalent to four years of college, plus 2 years related experience and/or training; or equivalent combination of education and experience.