Technology Coordinator

Granite Background & History

Granite is one of the premier communications services' providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

o Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years

o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost

o Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few

o We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

o Granite was named to Forbes List of America's Best Employers 2022

o Granite was recently named One of Forbes Best Employers for Diversity

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Technology Coordinator: a fast-paced, challenging, support role that will work with Senior contributors and leaders to manage a large number of project and product deliverables across multiple departments, effectively communicating progress to customers & internal stakeholders to appropriately manage expectations and improve delivery timelines. You will develop rapport with technical resources internally and externally to control scope, manage risk, and develop processes that will lead to smooth deployments.

Duties and Responsibilities:

• Work with customer and internal teams to gather requirements, formulate timelines, craft risk matrices.
• Develop, disseminate, and discuss project plans with key contributors and stakeholders.
• Learn from Sr. Project Managers and provide necessary support for current and new initiatives.
• Deliver project designs, drawings, documents, scopes of work, etc. to ensure successful deployments
• Identify areas of deployment/operation/troubleshooting that could be more efficient if paired with intelligent software solutions, then work with developers to create applications that solve issues, increase ability to scale, and ultimately increase revenue.
• Onboard existing customer network topologies, document these topologies, develop plans to remediate existing issues and modernize existing deployments to ensure consistency with upcoming business goals
• Develop project management assets in the form of templates, playbooks, and roll-out checklists.
• Develop communication strategies for multiple levels of stakeholder involvement.
• Develop interdepartmental relationships to facilitate better collaboration and drive customer results.
• Night/overnight work sometimes required

Required Qualifications:

• Extreme self-starter, goal-oriented, ability to drive resolution without micromanagement
• Acute attention to detail, with ability to juggle multiple tasks simultaneously
• Excellent time management and time accounting skills
• Proficient written technical communication skills
• Analytical mindset with ability to think critically and creatively to solve complex problems
• Comfortable working in a fast-paced environment
• High-level understanding of basic networking concepts
• The ability to identify opportunities and deficiencies in a roll-out strategy and adapt to them
• The ability to maintain a large knowledge base of project rollout elements and strategies
• Healthy curiosity to learn more about tech and to leverage new tools like AI to be more effective in business.
• Must work well in a team and independently

Preferred Qualifications:

• Bachelor's degree in a technical field such as Computer Science, IT, or Business Administration
• 2 years' experience in a customer-facing, Jr. project management role, ideally in a technical field
• Knowledge of Project Management concepts and jargon
• Basic understanding of Granite's core products
• Knowledge of Software Development & Product development lifecycles
• PMP/CAPM Certification
• Agile, Waterfall, Scrum, or Kanban project experience
• Previous consulting, technical troubleshooting, or outsourced project experience
• Excellent written and oral communication skills
• Thorough knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint), familiarity with JIRA, Visio, Smartsheet, Trello, Slack