Technology Manager - Associate Computing Experience

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

Technology Manager - Associate Computing Experience (Norcross/Kennesaw, GA)

About this job

We are seeking a Manager, Enterprise Systems who is passionate about delivering technology products and platforms across the organization. The Technology Manager's primary responsibility is to partner with their business areas and provide technology solutions and services that help deliver CarMax's strategic mission and plans. This includes development of long and short-term technology solutions that address business goals and deliver improved profitability, efficiency, and an unrivaled customer experience.

What you will do - Essential Responsibilities

• Participate in diverse technology projects and influence a team of technologist, analysts, and engineers with experience in technology to create solutions that help meet needs for the company
• Share your passion for staying on top of tech trends, experimenting with, and learning new technologies, participating in internal & external technology communities and mentoring other members of the engineering community
• Collaborate with business partners and deliver robust technology solutions that drive powerful experiences to help millions of CarMax customers get into their dream car!
• Identify the appropriate goals for the teams, prioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
• Ability to set clear role expectations and develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training, and advocacy
• Continue to grow one's knowledge base and stay current with industry trends while also formulating a technology plan for each business area based on in-depth understanding of the current business needs and their future direction
• Act as the key liaison with the customer community and consistently builds positive relationships with customers and contacts in supported business areas

Purpose of the role

The Manager for Enterprise Systems will lead a team of engineers and/or analysts to help enable CarMax's technology journey using a security first approach. As a leader within the organization, you will be results-oriented, data-driven, and have a proven track record in influencing outcomes without direct decision-making authority. The Manager will be responsible for short-term and long-term project planning and will directly influence the technology journey within CarMax. The Technology Manager will be comfortable guiding teams to build a robust technology environment and be passionate about availability and security.

The Manager is responsible for identifying high performing talent, gaps in talent, and train and develops associates to close the gaps. The Manager mentors and develops future leaders in courageous leadership, associate development, and communication skills.

Qualifications and Requirements

Basic Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Passionate about information technology
• Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels
• Good listener - weighs input from multiple perspectives when forming opinions and recommendations
• Collaborative and team-oriented work approach
• Experience gaining consensus among a large, diverse group of stakeholders
• Able to easily motivate and inspire team members, peers, stakeholders, and executives
• Innovative - thinks beyond boundaries
• Analytical - solves problems at root cause and prioritizes effectively
• Continuous learner and improvement mentality
• Comfortable speaking to large audiences and executives
• Flexible and open-minded; proactively seeks input from others
• Entrepreneurial drive and spirit - enjoys working in a fast-paced environment
• Handles constructive criticism with ease; adapts easily and efficiently to change
• 5+ years' experience in a technology field
• Preferred at least 3 years of program, project, and team management experience
• 3 years of experience working with cross functional teams
• 3 years' experience with Agile practices
• Bachelor's degree (in IT related course of study)

Preferred Qualifications

• ServiceNow or similar IT Service Management Platform
  • Comprehensive understanding and in-depth experience with ServiceNow including: configuration, reporting, performance analytics, end user Knowledge Base/Library, and general governance.
• Roadmap design relating to guidelines and best practices is preferred. A general understanding of features, operating systems, and hardware proficiency is assumed at this level.
• Windows, MAC, VDI, Citrix

Work Location and Arrangement: This role will be based out of CarMax Auto Finance in Kennesaw, GA and have a Hybrid work arrangement. Note: this position will require travel to both CarMax Auto Finance in Kennesaw, GA and the Atlanta CEC in Peachtree Corners, GA.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.