Technology Operations Specialist I

We are currently looking to hire a Technology Operations Specialist l to join our Corporate team in Kirkland, WA! This positions allows for local hybrid work arrangements based out of our Kirkland, WA office. This is a full time permanent position on our Corporate Team. 

JOB DESCRIPTION

Support the company’s internal technology infrastructure and equipment and be the primary contact for IT and networking troubleshooting.

RESPONSIBILITIES

• Tier 1/Tier 2 IT troubleshooting and network security support for the Company’s users, devices and internal network services
• Employee Onboarding and Offboarding – Provisioning equipment, configuring appropriate access permissions, documenting asset inventory
• Purchase and install IT equipment as required
• Maintain accurate inventory of all technology assets
• Develop, document, and manage process for supporting IT environment holistically, including but not limited to: deploying workstations, system access management, software patching/upgrades, management of cloud services
• Manage service accounts and contracts (internet, phone, printer, etc.)
• Document the Company’s technology architecture
• Research and implement service enhancements to meet evolving environment and user needs
• Assist in the implementation and maintenance of the ISO 27001 Information Security Management System 
• Assist with various cyber security initiatives as needed
• Assist with privacy and cyber client engagements as needed

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• One year of hands-on experience with IT troubleshooting (e.g. computers, smartphones, printers, cloud accounts, etc.)
• macOS/iOS familiarity required (experience with Unix shell scripting is preferred)
• Basic understanding of MDM (Mobile Device Management)
• Basic understanding of networking concepts and familiarity with the OSI Model
• Interest in and understanding of cyber security concepts (certifications, or self-education, is a plus)
• This position requires up to 10% travel

COMPENSATION & BENEFITS

• 100% Employer paid medical, dental, and vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA 
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401k including employer match & immediate vesting
• 11 paid holidays 
• Paid leave (vacation, sick, parental, volunteer) 
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• National discount employee program
• Employee Assistance Program for personal needs
• Access to Learning Management System