Technology Product Support Specialist

Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
IT IS YOUR TIME!
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
Important:
-Don't forget to include a resume (CV) in English in your profile in Workday
-Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.
Job Summary:
To assist internal/external customers and dealers in all aspects of the commissioning process of onboard and offboard products within the CI Cat Command Product Suite. This includes onboard machine control architecture, offboard control via console or station, and wired/wireless network solutions that support the Command application. Will help guide process, implementation and dealer awareness of Cat Command product technology of the CD&T product portfolio.
CD&T is accountable for construction industries technology products that include Cat Grade, Cat Detect, VisionLink, and Cat Command. This position reports to the CD&T global product support manager and is focused on providing customer site and dealer support during the Cat Command station commissioning/installation process. The role will work with supporting Integrated Component and Solutions (ICS) team members to aid site problem solving which may consist of hardware, software, or network troubleshooting. The position is suited for persons that are looking for opportunities to work directly with Caterpillar customers and dealer network, interface with cutting edge construction technology, global team collaboration, and exposure to all of Caterpillar's machine product groups.
What You Will Do:
Work primarily together with our dealers, customers, with integration, installation, and configuration of our remote-control solution CAT Command.
On-site responsibility for installing, commissioning the Command system as well as securing agreed system performance.
Work with remote control machines, communication-, site management- and other supporting systems.
Contribute to development- and operations activities as well as dealer technical development.
Consult potential customers with network designs tailored to their specific site that meet the Command application requirements.
Provide technical support for wired/wireless networks for the Cat Dealers in South America.
Assist with job studies utilizing Command for Customer/Dealer
Assist GCI Team with technical pre-sales consultations
What you will have - Skills and Experiences:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
Basic requirements:
Bachelor's degree in engineering.
Pre advanced English and Spanish.
Experience in the wireless communications field
Must be willing to travel 50 % - both domestic and internationally.
Top candidates will have:
Understanding/hands on experience of construction machine industry.
Experience with M2M and M2X communication methods (Wi-Fi, Radio, 3G/4G/5G, etc.).
Proficiency with CLI.
Proficiency with Linux.
CCNA certification.
Proficiency with network troubleshooting equipment.
Hands-on experience with remote control, automation and construction machines or automotive industries.
Experience with automotive, construction or mine site network evaluations.
Some of the offered benefits*:
• Medical plan
• Dental plan
• Medicines reimbursement
• Gympass
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
* Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.
The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html
Posting Dates:
September 26, 2024 - October 6, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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