Technology Resiliency Coordinator and Optimization Lead

Job Description Responsibilities:

• Lead the preparation and coordination of technology recovery tests, review test plans, ensure execution, and track post remediation.
• Drive proactive peer review assessments with specific focus on overall resiliency and availability related to Asset and Wealth Management Applications, Supporting Infrastructure, Cloud services (internal/external), Databases, Middleware, Batch Servers, Storage (SAN/NAS), and Backup technologies.
• Engage the Business Continuity Management Internal Groups to lead and develop Business Continuity Plans and Disaster Recovery Plans (Documentation, Evaluation, and Reporting).
• Work with application/infrastructure/service owners and support teams to develop and track remediation of identified resiliency improvement opportunities.
• Ensure Technology Recovery Action Plans, Business Continuity Plans, and Business Impact Analysis's are developed and maintained in accordance with Policy and Strategy.
• Interact with the Resiliency Strategy/Governance team to ensure compliance and understanding of business scope, status, and issues for all Business Continuity Plans, Processes and Tests.
• Interact with Cross functional teams to validate technologies have appropriate recovery solutions, and Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) meet business requirements.
• Review technology recovery methodologies and control procedures to ensure inclusion of leading best practices and technology changes that are occur firm-wide.
• Manage cyber resiliency program efforts that measure the firm's ability to recover from a Cyber Malware attack in accordance with firms policies and control procedures.
• Communicate regularly and effectively with all stakeholders.
• Report overall program status updates on team meetings and steering committees.
• Use out-of-the-box ideas to drive end-to-end process improvements
• Learn new automation tools to be able to identify automation opportunities

Qualifications

• Required: BA/BS Degree or an equivalent level of experience
• Must be an expert in the process of ITIL Business Continuity, Disaster Recovery, and Business Impact Analysis (BIA) involving system interdependency mapping and analysis identified from the BIA
• Must have experience with and be able and willing to, at times, operate and manage incidents in high stress, high visibility situations in front of executive management.
• Familiar with Cyber recover strategies backups for Databases, Filesystems, Database Restore, and Cyber Plan Recovery documentation.
• Knowledge of ITIL Incident, Release and Risk Management principles and practices
• Expert knowledge and understanding of information systems technology, and structure (Operating Systems, Network, Storage, Database Management Systems, HA/DR configurations, and Backup technologies)
• Demonstrated knowledge of Data Center configurations (High Availability, Resiliency)
• Excellent written and verbal communication with strong presentation and interpersonal skills; must be willing and able to speak/present confidently
• Ability to communicate across business lines and throughout the various levels of management hierarchies
• Demonstrated broad technical knowledge of infrastructure technologies in each of the following areas:1)Mainframe Components 2) Distributed Components 3) Mid-Range Components
• Experience in testing within technology, operations or business
• Strong Knowledge of IT Control policies
• Technology program management, project management experience
• Data Analysis, Validation, Testing, and Reporting experience
• Demonstrated broad technical knowledge of infrastructure technologies
• Passionate about automating processes a plus
• Proficiency with Tableau, Qlik, or similar systems a plus
• Business process automation with Python or similar a plus
• Certified Business Continuity Professional (CBCP), Certified in Risk and Information Systems Control(CRISC) or related is preferred
• 3-5 years of diverse technical experience in applicable Data Testing environment
• 2+ years of experience in Disaster Recovery (DR) Testing - leading initiatives
• 2+years of technology resiliency experience

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.