Technology Risk Program Manager

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Description:

The Technology Risk and Operational Excellence program manager is responsible for a broad range of activities in support of the Technology OE and Technology Risk and Information Security Business Leaders. These include providing direct support to the VP of Technology Operational Excellence and leadership team on communications, portfolio budget, SOPs, project management, audit and exam support and execution of activities tied to organizational goals and initiatives.

The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual will partner with the leadership team in business planning and strategic initiatives. Additionally, the incumbent is expected to provide broad insight and thought leadership around various initiatives. The position requires the ability to deliver under tight deadlines, strong technical aptitude, and the ability to effectively function in a dynamic environment, including the ability to address ad hoc projects that arise based on developing business needs with urgency while balancing other priorities. Preference for strong, manager-level candidate for this role with superior organization, communication, decision making and planning skills.

Key Responsibilities:

• Independently manage special projects/ activities and directly manage certain day-to-day issues on behalf of the VP of the Technology Risk team
• Create comprehensive executive level presentations
• Deliver a broad range of communications including technology strategy updates, Town Hall presentations, and employee communications
• Manage business planning and operational processes (e.g., Leadership meetings, PMP process, cost center management, and goal setting metrics)
• Drive organizational optimization and business process improvement
• Act as a central point of contact for urgent business issues
• Balance the management of day-to-day business priorities along with long-term strategic deliverables
• Collaborate with the various constituencies across the company in order to accomplish tasks on behalf of the VP and their leaders
• Act as a mentor and coach for employees and assist them in solving business problems
• Drive organizational optimization and business process improvement
• Execute on operational risk activities such as conducting risk assessment with the business, mapping of processes, identification of risks, and definition and testing of controls
• Engages and Coordinates audit related activities for which Tech OE is in scope
• Stay abreast of the changing cyber threat and regulatory landscapes and contorl requirements

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Qualifications:

• Outstanding leadership and relationship building skills with proven ability to influence without authority across peers and superiors and drive projects with little direction
• Ability to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously
• Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
• Proven decision making & problem-solving capabilities with strong follow up skills and attention to detail
• Strong personal integrity and ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion and judgment
• Exemplary communication skills - written and verbal as well as strong ability to influence leaders and drive change
• Demonstrated ability to create and explain analysis of complex problems
• Strong project management skills with proven record of leading complex, large-scale, cross-functional initiatives
• Ability to understand, analyze data and produce meaningful conclusions
• Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive results
• Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities
• Bachelor's or Master's Degree (or has equivalent work experience) preferred
• 3-5 Years of Information Security experience and holding an active Is certification (i.e., CISM, CISSP or CRISC) is preferred

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.