Technology - Service Delivery Manager

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Technology - Service Delivery Manager

As a Service Delivery Manager at Accenture, you will be responsible for overseeing the delivery of high-quality IT services to our clients. Your role will involve managing service level agreements (SLAs), optimizing resource allocation, and ensuring that projects are delivered on time and within budget.

Job duties of this Role:

• Oversee the end-to-end delivery of Application Management Services (AMS) for large-scale projects, ensuring adherence to SLAs and KPIs.

• Act as the primary point of contact for the account/ client, fostering and maintaining strong relationships with key stakeholders.

• Develop, implement, and refine AMS processes and workflows to improve efficiency and service quality.

• Responsible for leading onshore and offshore IT professionals in delivering application and infrastructure support services to clients.

• Monitor service team’s works and evaluate customer feedback to develop quality improvement processes.

• Manage client expectations, handle escalations, and address issues and requirements.

 Come JOIN US if you have:

• 8+ years of IT management experience in the consulting industry

• Excellent interpersonal skills; proven ability to collaborate effectively with both onshore and offshore teams.

• Demonstrated leadership capabilities, with strong skills in collaboration, communication, and decision-making.

• Solid track record in managing IT operations and service delivery.

• Extensive resource management experience, including performance management, workload distribution, team development, and knowledge management.

• Strong problem-solving and analytical skills.

• Effective client-facing abilities with strong verbal and written communication skills.

• ITIL certifications preferred.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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