Technology Service Desk/On-Site Support Analyst

Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the Bank, colleagues, and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, the Production Services team is

• Client-Driven : Provides a full IT Service Management lifecycle for Line of Business applications and infrastructure.
• Ensures the Resiliency and Stability of our Production Environment.
• Delivers the Bank's Client connectivity infrastructure & communications technology platform
• Supports and delivers Innovative end-user technology solutions.

The Role

• Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution.
• Provides local smart hands capability and maintains management of End user Assets.
• Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organizational changes are supported including the provision of established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution and smart hands activity.
• Supports the onboarding and implementation of new products and services and support the end user engagement and education of technology services.
• Responsible for the maintenance and upkeep of the organizations tracking of end user assets and responsible for diagnosing and resolving technical hardware and software issues.
• To understand configuration and functionality of site technology (including any space where technology is consumed)
• To have basic troubleshooting knowledge to support the primary products and services used by the end user employee base.
• Working knowledge of diagnosing and resolving technical hardware and software issues, Internet connectivity and Microsoft operating systems and office suite.
• Contributes to the achievement of team objectives

Qualifications

• 0 - 2+ years of experience in a Tech Help Desk support capacity; related internship experience is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.