Technology Solutions Architect #5483

Other Duties/ Responsibilities

• Develop proof of concept applications to validate proposed solutions.
• Continuously review and evaluate the effectiveness of solutions and propose changes as needed.
• Contract(or) oversight.
• Assist with the establishment and adoption of technology architecture standards and methodologies.
• Write policies.
• Consult with/lead other Senate team.
• Write RFPs.
• Review and evaluate responses to RFPs.

Required Work Experience

• 8-10 years’ experience as a lead software engineer and demonstrated leadership and mentoring skills.

Required Special Skills/ Knowledge

• Excellent oral and written communication skills.
• Excellent interpersonal skills and ability to collaborate with team members and stakeholders from across the organization.
• Ability to explain technical challenges and solutions to both technical and non-technical audiences.
• High level of self-discipline and ability to work independently.
• Strong leadership skills.
• High attention to detail and ability to organize, manage, and prioritize many tasks.
• High aptitude for continuously learning new skills.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. 

Desired Qualifications

• 5+ years experience working with ServiceNow implementing, designing, developing, integrating, and supporting the following ServiceNow platform features/functions, including:

• CMDB
• ITSM
• ITAM
• ITOM
• ITBM
• IRM
• Change Management
• Service Catalog
• Service Portal
• Workflows
• Knowledge
• KPI, Reports, and Dashboards
• Roles/permissions

• Demonstrated capacity to excel in fast-paced environments and consistently deliver on time.
• Proficiency in collaborating within an Agile team setting.
• Capable of handling multiple responsibilities and paying meticulous attention to detail across different tasks.
• The capacity to verbally and in writing communicate with team members, development staff, customers, consultants, and management.
• Skilled in working autonomously to finish project tasks.
• Proficient at articulating technical challenges and solutions in a way that is understandable to both technical and nontechnical listeners.
• Proficiency in troubleshooting and resolving intricate technical problems.
• Capability to function both independently and collaboratively in a fast-paced setting.
• Proficient in strategizing and implementing ServiceNow projects and upgrades.
• Possessing a strong sense of self-discipline and the capacity to work autonomously.
• Excellent abilities in leading others.
• Demonstrating strong abilities in problem-solving and meticulous attention to detail.
• Strong focus on detail and adept at organizing, managing, and prioritizing multiple tasks.
• Excellent aptitude for ongoing skill acquisition.
• Knowledge and adherence to industry standards and best practices.
• Comprehensive understanding of ServiceNow’s architecture, modules, and essential components.
• Skilled at utilizing ServiceNow’s development tools like Flow Designer, Service Portal, and Integration Hub.
• Possessing expertise in ServiceNow’s scripting language, such as JavaScript and GlideScript.
• Specialized in optimizing performance, integrating systems, and designing databases.
• Experienced in ServiceNow development, specializing in JavaScript, AngularJS, HTML, CSS, and REST/SOAP APIs.
• Understanding of cloud computing and infrastructure-as-a-service (IaaS).
• Experienced in managing and mentoring technical teams, with strong leadership skills.
• Proficient in Oracle, SQL Server, .NET, and Java.
• Skilled in creating system interfaces, including APIs, SOA, RESTFUL, and JSON.
• Familiarity with developing customized applications.
• Knowledgeable in Agile and Scrum methodologies with extensive experience in the SDLC.
• Adept at managing requirements, with the added benefit of expertise in GitLab.
• Experience using ServiceNow applications HRSD and CSM.
• Demonstrated ability to rapidly develop proofs-of-concept for clients.
• Coordinating between cross-functional teams has been part of my experience.
• Knowledge of how to seamlessly integrate ServiceNow with various enterprise systems.
• Experience working with ITIL or other IT service management frameworks.
• Understanding of ServiceNow upgrade methods and industry best practices.
• Skilled in creating and implementing scalable ServiceNow solutions for the future.
• Capable of understanding and translating business needs into technical solutions.

Desired Certifications

• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are highly preferred.

Working Conditions

• No exceptional physical demands.

Security Clearance

• This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.
• Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.