Technology Specialist

We are the BluFox Group, an IT Managed Service and a Service Provider Company that strives towards a world-class service delivery model. Blue Fox is looking to add a skilled Procurement Specialist to our team. Our exciting culture offers the structure for your success, offers flexible working environment in a modern office setting that has an upbeat feeling and provides the space and tools to do your work.

If you answer "yes" to these questions, this might be a fit

• Do you like a fast-paced team-oriented environment where your input matter?
• Do you like taking responsibility for your work and find innovative ways to contribute to the team's goals?
• Do you feel gratitude when your work contributes to the overall success of the company?
• Are you someone that is intrinsically motivated to be successful?
• with clients and effectively address issues which may arise

The Procurement Specialist will be responsible for sourcing of software, licenses, equipment, and services. He/she will also be responsible for managing vendor process improvement, contract renewal and administration. This position will be the bridge between our vendors, the finance team, and stakeholders throughout the organization.

Requirements

Required Functions

• Provide remote and onsite technical support on a daily basis
• Take ownership of the Client experience, by providing knowledgeable service in a timely manner
• Consistently document information regarding the Client environment and incoming service requests for historical and troubleshooting purposes
• Utilizes the electronic ticketing system to accurately record work done and the time expended for each assigned ticket and service call
• Actively strives to advance technical knowledge and professional certification across product lines
• Participates in the deployment of new technology, software applications installs/upgrades and other project-related work as assigned
• Other tasks, as assigned by Management

Required Experience

• Minimum 4 years of documented technical service experience, with progressively advanced technical support and troubleshooting with networking, server support, desktops and mobile devices.
• Ability to assess technical environments and make recommendations for improvements or enhancements that address the stability, security and productivity of the environment.
• Strong verbal and written communication skills, with the ability to explain technical concepts to others
• Experience working with ConnectWise or other PSA software is beneficial
• Highly self-motivated and good time management skills
• Effective team player
• Very strong customer service orientation

Additional Preferred Requirements

• Connectwise knowledge is a plus
• Technical certifications are highly desirable, as is administrative exposure to IP and cloud phone systems

Benefits

Benefits & Perks

Our benefits are designed to help you move forward in your career and outside of work. We offer Health and Wellness Insurance, 401 (k) Savings Plan, Paid Life Insurance, Paid Time Off, Growth Opportunities, and a Positive and Educational Work Environment,

We promote work-life balance for all of our employees. From our Business Casual Dress policy to our Fun Perk Program that provides discounts on fun stuff like movie tickets and theme parks (Sea World, Knotts Berry Farm, etc.). We place emphasis on training and development, encourage cross-functional team participation.