Technology Success Manager

Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.

Job Description

• As our Technology Success Manager you will be the regional lead for our Technical Support & Success

• Lead & motivate a high performing team 

• Day to day management of team including recruitment, management, & development 

• Help to solve escalated issues from the team 

• Ensure the team adhere to agreed processes & follow best practices 

• Investigate key blockers for the team and work with the Head of Technology Success to resolve 

• Deliver while managing the expectations of your stakeholders 

• As we grow, working out priorities, asking users critical questions and managing expectations 

• Problem management

• Ensure key users are appropriately updated on changes or issues 

• Liaise, partner and build relationships with key users. 

• A commitment to continuous improvement & learning 

• Managing & delegating improvement projects / initiatives 

• Adjust processes when necessary 

• Ensure proactive awareness of changes in any supported applications & ensure team members are aware

Qualifications

• Previous work experience in IT Operations (desktop and technical/application support)

• Strong work ethic 

• Analytical

• Attention to detail

• Proactive approach to coaching team members 

• Excellent people management skills

• Dedicated to continuous improvement 

• Ability to translate non-technical to technical jargon & vice-versa 

• Ability to influence stakeholders and get buy-in

• Creative problem solver 

• Familiarity with ITIL foundations and concepts

Additional Information

How will you be rewarded? 

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.