Technology Success Manager (Client Account Manager)

Numa Networks is a fast-growing MSP focused on providing top quality IT and Cybersecurity support to small and medium sized businesses in Southern California. With customer service as a top priority, we provide stable and productive IT environments by applying state-of-the-art monitoring, proper maintenance, and best practices. The solutions we offer use best in class products that draw upon the latest technologies and cutting-edge innovation. With a breadth of services, NUMA Networks is able to support our customers with highly reliable on-premise and cloud solutions. Our online backup services also provide highly secured disaster recovery solutions, giving business owners peace of mind. Our certified engineering team delivers long term solutions keeping client networks up and running. Providing this quality service has helped Numa Networks maintain a very high client retention rate.

We are currently searching for a Technology Success Manager for our managed services clients. Our monthly contract plans are unique IT solutions that provide businesses with managed uptime at an affordable monthly rate. Our services include preventative security solutions, network monitoring, automated maintenance, support desk, business reviews, and outsourced CIO services.

The Technology Success Manager is responsible for building our business relationships with the owners and executive teams at our existing clients. Your responsibilities will include owning all of the client facing account management processes and procedures for the company, as well as preparing proposals and quotes for the client. To be effective, the Technology Success Manager must establish a strong and collaborative working relationship with our service team.

Requirements

Daily Responsibilities:

• Maintain and enhance business relationships across clients
• Schedule and conduct recurring strategic business reviews with existing clients including topics of achievement, strategic technology roadmap and recommended IT operational improvements
• Proactively identify opportunities to improve the client's IT operations
• Meet with Technical Alignment Manager and Design Desk to help develop roadmaps and projects to meet client initiatives

• Quickly respond to client requests or operational concerns, pass on action items to other leaders while following up on key issues.
• Meet metrics for number of meetings scheduled, meetings completed, number of client touches made per week.
• Also improve the role by cleaning up internal processes and procedures related to the role

The Ideal Candidate:

• Seeking a chance to thrive in the rapidly expanding IT industry, while spearheading the growth and leadership of a customer success team.
• Adept at translating complex technology concepts into business value opportunities.

• Adept at providing leadership navigating adaptive IT problems while advancing client business initiatives
• Strong interest in all things IT, but may not be a 'geek'?
• Experienced at summarizing IT initiatives in the form of a business plan

Benefits

Some of the benefits we offer:

• Leadership and Executive advancement opportunities
• Competitive salary with a yearly bonus

• Full medical, dental, and vision insurance
• 401(k) covered by the company, fully vested after first year
• Educational reimbursement (certification tests, books, and training materials)
• Cell phone reimbursement
• Water, coffee, soft drinks, and snacks provided daily

• Lunch catered every Wednesday
• Fun team events
• Hybrid but will be fully onsite for the first 3 months. Most client meetings are in OC.
• Awesome location (Right off the 5 and 55 freeway) and work environment with a staff lounge, TV's, video games and arcade machines
• Excellent organizational culture (fast-paced and forward-thinking environment)

• Rapid career growth potential