Technology Support Advisor

Company:Finning Canada

Number of Openings:1

Worker Type:Permanent

Position Overview:Finning Canada is seeking a highly motivated team player to join our team as a Technology Support Advisor. Reporting to the Technology Support Supervisor, you will lead and manage the deployment and support of Caterpillar mining technology solutions, ensuring customer satisfaction and operational excellence.
We look forward to you joining our team!

Job Description:

• Oversee successful deployments and upgrades of mining technology solutions remotely.
• Provide ongoing technical support to customers and internal teams.
• Deliver product and user training for customers and internal resources.
• Act as a technical resource for product-related inquiries and issues.
• Support product installations and demonstration projects.
• Manage customer relationships and ensure the highest level of satisfaction.
• Develop and maintain effective internal and external relationships.
• Represent Finning in a professional and ethical manner.

Qualifications:

• Diploma in technical engineering or related field.
• Fluent in Spanish to communicate with Finning South America.
• Experience with database/radio communications/IT.
• Familiarity with asset management technology solutions (e.g., MineStar, Wenco, Modular).
• Demonstrated experience in project management.
• Excellent customer service and communication skills.
• Strong project management and problem-solving abilities.
• Time management skills with the ability to prioritize tasks.
• Strong interpersonal skills and the ability to work independently.
• Understanding of mining operations, mechanical equipment, electronics, GPS technology, and radio communications.

Note:

• This position is based out of our Edmonton office.
• Hybrid position, 2-3 days per rotation in office.
• 7 x 7 rotation, 2 rotations of day shift and 1 rotation of night shift. 12-hour shift.
• Permanent, full-time role.
• Competitive salary, pension, and benefits.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.