Technology Support Analyst I

Job Description:
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Position Overview:
Global Internal Employee Technology Support Analyst FTE. This is a client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary systems. This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients.
Job Description:
Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone and/or chat. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting, candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.
Required Skills/Minimum Qualifications:

• Completed technology certification from partnered organization (Per Scholas or NPower)

Desired Job Skills:

• Technology Call Center and or Customer Service experience desired.
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
• Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

Shift:
1st shift (United States of America)
Hours Per Week:
40