Technology Support Specialist II

What can we offer you?

Apart from job satisfaction, we can offer you:

HEALTH

• Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA)

• Paid time off policy including holidays and sick time
• Internal growth and development programs & trainings

• 401(k) program, life & accident insurance and disability insurance

• Provide first & second Help Desk support to end users on a variety of issues and identify, research and resolve technical problems.
• Monitor helpdesk line and ticket system, log service requests, and handle or distribute service requests.
• Troubleshoot and identify sources of hardware/software issues; take corrective action Repair computer systems, peripherals, printers, and other related IT devices. Assist with researching new products and Collaborate with IT infrastructure team on new implementations or technical troubleshooting
• Maintain and control asset and inventory listings company-wide Facilitate healthy communication and departmental relationships
• Maintain and control technology-related documentation, technical materials, and publications Manage software registrations, warranty and support agreement information.
• Work with hardware and software vendors to troubleshoot technical issues. Perform administrative and assume project responsibilities as assigned

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• Minimum of 2 to 5 years' experience supporting business class hardware and software
• Should have hands on experience Microsoft 365, Active Directory and Troubleshooting
• Excellent organization and communication skills, written and verbal (For example, able to communicate technical issues to non-technical people)
• Strong understanding of Microsoft operating systems and productivity software such as Word, Excel and Outlook
• Basic understanding of Virtualization technologies Multi-tasking capabilities, negotiates conflicts, troubleshoots

• Bachelor's degree in computer technology, or equivalent combination of training and experience