Technology Workplace Support Technician - Contract

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

This position is an entry level with 1 to 3 years of work experience. The Technology Workplace Support Technician manages the company’s software (Enterprise Banking Software, Paperless System and Microsoft Suites) and hardware (desktops, servers, smartphones, and audio/visual equipment). Plus working with external service providers to install and maintain the company’s technologies. In addition to the core functions, the incumbent will also perform the technology side of the relocation of Bank employees.

The Core Responsibilities!

• Technical Support (60%)
• Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system).
• Be the first point of contact providing solutions to internal enterprise applications. 
• Actively resolves all IT End User issues from all channels (phone, email, or internal ticket system).
• Provide top quality support to all levels of Bank employees. 




• Project Implementation (10%)
• Assist in the System Admin team with various tasks such as preparing of Windows Server and patching. 
• Assist in the rollout of endpoint software via software automation / scripts or Group Policy.
• Participate in Change Management and assist in implementing end-point related changes.




• Operational improvements & Administration (10%)
• Maintain adequate stock needed for IT Operations. Keeping IT storage room tidy.
• Support all business-critical applications are ready in the case of disaster recovery exercise.
• Monitor Office 365 and other essential services critical to enterprise day-to-day operation. 




• Security & Compliance (10%)
• Assist in quarterly logical access audit, producing reports and verifying it with each department. 
• Maintains good audit logs on all tasks related to logical or administrative access management via ticket system. 
• Ensure all ACL and access changes are clearly documented for internal audit.




• IT Procurement (10%)
• Forecast and procure IT equipment needs to keep up with day-to-day operations. 
• Assist in login to customer portal for multiple vendors and download invoices. 
• Assist in preparing invoices for signatory approval along with proper GL codes.

Let's Talk About You!

• A college diploma in IT Computer Systems or Networks or relevant experience is required. 
• Higher accreditation (e.g., Bachelor of Computer Science) is an asset. 
• Customer-oriented and cool tempered. 
• Good command of Windows command line (e.g., PowerShell 4, Command Prompt). 
• Working knowledge of procurement of IT equipment as well as processing invoices
• 1 – 3 years of technical experience in troubleshooting in Microsoft365 and AD, ADFS, AAD, Group Policy, ADMX for Office and Chrome, cck2 for Firefox.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!