Tech/Warranty Supt Rep Web Connected Devices

WHY WORK AT ZODIAC?

As we strive to create the perfect pool experience, our team continually pushes for excellence in all we do. Continuous improvement through team development creates an environment of honesty and trust, leading to a shared passion for results. Our company culture is unlike any other – innovative, energetic and ambitious. Here at Zodiac, you can have the opportunity to be part of an industry-leading global company that is only as good as the team it is made of.

In addition, internal growth is quite common at Zodiac. We take a great amount of pride in developing our team members and preparing them for the exciting career that lies ahead. We don’t want this to be just another job – we’re in it for the long run.

COMPANY OVERVIEW

Zodiac is the leading provider of premium, innovative pool and spa products and is committed to designing and producing the most energy efficient, earth-friendly pool products and systems available. The Company’s comprehensive product lines are marketed under the leading brand names of Zodiac®, Polaris®, Jandy®, Nature2®, and Cover-Pools®.

Zodiac is headquartered in Vista, CA, which is also home to its largest manufacturing plant and distribution facility. The business’s other facilities are in Salt Lake City, Utah (Cover-Pools®), Orlando, Florida and Ontario, Canada.

Be part of the team that’s vision is to exist to create the perfect pool experience by designing innovative solutions that increase comfort, enjoyment and peace of mind.

JOB SUMMARY

Provide troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with Zodiac’s warranty and service guidelines. Responsible for completed web-connected device troubleshooting and installation classes, in support of pool owner customers with technical product inquiries. Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Provide support to pool owner customers for inquiries surrounding web-connected device (iAquaLink, etc) troubleshooting, installation, warranty processes and other Zodiac programs.
• Review and authorize warranty service work to be performed by independent service companies.
• Attend technical training classes in an effort to maintain current with troubleshooting of web connected products.
• Work with other team members to help achieve overall department goals and tasks.

• Other duties as assigned.

• Must be able to work in a fast-paced environment and have the ability to multi-task.
• Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim.
• At least 6 months of “hands on” troubleshooting and/or repair experience desired.
• Strong written and verbal communication skills.

• Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition.
• Must be able to type 50 WPM.
• Possess a technical aptitude for routers, WiFi, cell phone applications, and computers.
• High school education or equivalent.

• Experience with Oracle EBS a plus.
• Pool and Spa Industry experience.
• Call center experience.
• Proficiency with MS Office tools.

Identify all licenses or certifications required by law or policy to perform the duties.

While performing the duties of this job, employees are regularly required to read and write, sit, walk within the facility to access file cabinets, documents ,stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 10 pounds. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Employees work under typical office conditions, and the noise level is usually quiet. 

I have received a copy of the Job Description and have read and understand its contents.

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