Telco Solutions Consultant - Levin & Dunedin

Company Description

Te Tākinatanga | Our Story

Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao. 

Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou. 

He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha. 

Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua. 

He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa. 

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better. 

Job Description

Kōrero mō te tūranga | About the role

You’ll be a member of the Telco Solutions Team, with a primary focus of delivering customer experience to internal and external customers for broadband and mobile.
The Telco Solutions Team exists to provide high level complex support direct to customers. With a focus on telecommunications provision and fault resolution. As a member of this team you will be a self-starter, comfortable with change and able to help customers in many different ways across our many channels (phones, email. Async for example).

As a member of this team you will be an integral part of the wider customer experience team and will be called upon to assist with other teams within OCX as well as the wider customer business as required.

The core of this role will taking customers through technical troubleshoot, so they can get the best experience possible out of their Contact broadband/mobile. 

Qualifications

Ko wai koe | About you

• A desire to be a life-long learner and knowledge sharer.
• Willingness to be coached and develop new skills.
• Strong active listening, questioning and interpersonal communication skills.

Additional Information

Please note:

• This role will be based at our Levin or Dunedin site so you must be able to come onsite.
• Work remote options available after initial training. 
• Applications close 5pm Monday the 9th of September 

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.