Telecom - Software Tester 4 (13348-1)

Position Overview

• Job Title: Telecom - Software Tester 4
• Bachelor's degree in Engineering, Information systems, Industrial Engineering, Consumer Behavior, Business Administration, Analytics or related field.
  
• 0-2 years' experience in the telecommunications industry.

Location

• 12100 Samsung Blvd, Austin, TX, USA

Benefits & Perks

• Medical Insurance (Health, Dental & Vision)
• 401(k) with Company Match
• H1B/Green Card Sponsorship for qualified employee
• Hands-on experience at global industry leader Samsung
• Opportunities for career advancement

Essential Duties & Responsibilities:

• Identify potential problems/risks and maintain a risk management program before conducting user trials.

• Recruit and manage a user pool for ongoing and upcoming projects, providing on-site training as needed.

• Ensure proper device setup for user trials and monitor issues registered during the trial period, ensuring fixes are provided before market launch.

• Analyze user data to identify issue trends and user patterns in pre-launch devices.

• Create periodic project status reports and final reports upon project completion.

• Monitor and control projects based on business objectives and key performance indicators.

• Conduct pre/post surveys for user trials and in-depth analyses on user behaviors related to specific product features.

• Coordinate with cross-functional teams to align carrier and manufacturing schedules with user trial schedules.

• Determine courses of action for task completion with minimal guidance.

• Gather and analyze data, prepare presentations, and plan/prioritize multiple work assignments.

• Communicate professionally with internal/external users to maintain positive relationships and strengthen the user pool.

• Solve complex problems creatively, drawing from learned concepts.

• Contribute to the development of concepts and techniques, completing complex tasks efficiently and effectively.

• Work on complex assignments requiring judgment and initiative, determining methods and procedures for new assignments.

• Mentor or coach team members as needed.

Qualifications (Background and Experience):

• Bachelor's degree in Engineering, Information systems, Industrial Engineering, Consumer Behavior, Business Administration, Analytics or related field.

• 0-2 years' experience in the telecommunications industry.

• Strong communication skills for demonstrations and end-user training.

• Proficient in Korean and English (both verbal and written); additional language skills are a plus.

• Ability to perform root cause analysis, decision analysis, and process mapping.

• Demonstrated English language competence in written and oral communication for internal and external audiences.

• Working knowledge of Android, iOS, and Windows platforms.

• Develop and maintain excellent working relationships with colleagues at all levels within the organization.

• Possess a high degree of technical aptitude in software testing principles.

• Understand relevant technologies in the current and evolving marketplace.

• Passionate about learning and staying informed about emerging technologies.

• Have an in-depth understanding of how technology impacts cultural and societal development.

Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!

Our vision is ‘We Want to See You Grow’ to become the industry leader for both employee and company.

For more information about JND, please visit www.jndsolutions.com

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