Telecommunication Expense Coordinator

The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Do you want to work for one of the world's largest luxury beauty brands?
Do you want to work for a company that delivers value to its customers on a daily basis?
Do you want to join a talented, multi-lingual and fun team?

We are looking for a
Telecommunication Expense Coordinator
to join our team in Budapest!

The Role:

This role is responsible to provide Mobile & Fixed Line Expense Management service for all Brands and Functions in EMEA & LATAM Region including mobile procurement and mobile plan optimization

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• Review telecom invoices on monthly basis on timely basis ensuring accuracy and proper documentation maintained within TEM (telecommunication expense management) supplier system.
• Ensure the accuracy, timeliness and content of TEM reports and optimization data.
• Analyze financial data, mobile usage and provide trending and recommendations.
• Act as a SPOC for all mobile procurement. Act timely on escalations. Ensure employee satisfaction by balancing customer expectations with contractual requirements.
• Perform accurate and prompt processing of all reports and financials related to telecommunications charges.
• Participate in special projects, and ad-hoc requests.
• Respond and adapt to additional work requirements and changes in workflow.
• Work through action items for inquires, billing disputes and carrier related issues.
• Follow customer processes and standard operating procedures to process the following:
  • Setting up new users, phone lines
  • Decommissioning/ disconnecting users from legacy systems
  • Assistance with migration to MS Teams
  • Cost allocation based on location
  • Building inventory of providers and users
  • Troubleshooting billing issues
  • Provide support to user requests, via phone, chat or e-mail
  • Demonstrate responsiveness and sense of urgency in all customer interactions
  • Research issues by collaborating with other internal resources when a solution is not readily available
• Identify, escalate and/or redirect priority issues to product owner as needed
• Stay current with application updates to provide support to our internal customers (ELC Employees)

• 1-3 years experience in similar fields
• Continuous improvement mindset
• Ability to work well in a diverse team environment, seeking the ideas of others and valuing differing perspectives
• Positive and supportive attitude
• Excellent time management skills to meet priorities/deadlines/SLA's, ability to handle multiple requests efficiently changing priorities as needed and work in a fast-paced environment
• Experience providing customer support during system migration
• Preferred experience with Teams
• Proficiency with MS Office (Word, Excel, Visio and PowerPoint)
• Proficiency with SharePoint
• Effective communication skills, including listening, writing, and speaking in English
• Strong analytical, problem-solving, and interpersonal skills
• Ability to work independently
• Ability to lead training sessions with confidence
• Availability preferred for the majority of users located in EST

• Budapest, XI. district - Budapest One office
• Home office provided (10 days per month HO provided)