Telecommunications Analyst

This is a full-time hybrid opportunity for a Telecommunications Analyst from Sao Paulo, Brazil.

IDT(www.idt.net) is an American telecommunications company founded in 1990 and headquartered in New Jersey. Today it is an industry leader in prepaid communication and payment services and one of the world’s largest international voice carriers. We are listed on the NYSE, employ over 1300 people across 20+ countries, and have revenues in excess of $1.5 billion.

We are looking for a highly qualified professional to fill the position of Telecommunications Analyst in our team. The main focus of this role will be to act as an analyst specialized in the services of a TDM/VOIP telephone operator.

The ideal candidate will have experience in activating, managing and monitoring

TDM/VOIP telephony systems, with outstanding skills in analyzing VoIP/SIP calls. In

addition, advanced knowledge of TCP/IP network protocols and SIP signaling is desirable.

If you are an experienced professional in this area and are looking for a stimulating

challenge, join us and be part of a team committed to excellence in telecommunications

Responsibilities:

• Telefonica and UCaaS systems, monitoring performance, managing and resolving possible occurrences.
• Deep analysis of the SIP protocol for performance monitoring and troubleshooting.
• Provide advanced support in the Telephony area for end customers and work in the operations area.
• Collect event logs and traces to analyze and troubleshoot systems. 
• Actively monitor telecom networks, gateways, SBC and cloud instances. 
• Operate Telecom devices, monitoring platforms, working on alarm management.
• Share knowledge through training and support to other analysts on the team 
• Conduct integration process between PABX/ UCaaS systems and other platforms such as CRM.

Requirements:

• Knowledge of telecommunications infrastructure ( IP and Voice services). 
• 10+ years of experience in configuring and troubleshooting Routers; Switches and Telephone Systems. 
• Knowledge of Cloud tools and environment, preferably AWS.
• TDM and NGN Telephony Networks. 
• Installation and configuration of network equipment. 
• Installation and configuration of VoIP, IP PBX or UCaaS equipment. 
• Network protocols - TCP/IP.
• SIP signaling protocol.
• SS7, ISDN and R2 signaling protocol. 
• Data communication links, E1, Metro Ethernet. 
• Software like: Splunk , Zabbix , SolarWinds .
• Completed or ongoing higher education related to the area of Technology, Networks and/or Telecommunications (Electrical/Electronic/Telecommunications Engineering, Computer Networks or similar).

Pluses

• Previous role in a telecommunications operator is desirable
• Essential: Fluent English
• Differential: Spanish

Please attach CV in English.

The interview process will be conducted in English.

Working hours: From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.