Telecommunications Customer Service Representative

We are an expanding sales and customer enrollment firm dedicated to bridging communities with affordable communication services. Our dynamic Telecommunications Customer Service Representative team offers comprehensive coaching and training, focusing on mastering promotional strategies, adept problem-solving, and honing essential skills such as understanding buyer psychology, delivering top-notch customer service, and fostering confidence in sales and public speaking.

We are searching for an enthusiastic and passionate Telecommunications Customer Service Representative to capture an audience's attention and generate maximum revenue by using a personal approach. The Telecommunications Customer Service Representative is vital to delivering top-notch customer service and driving client satisfaction by promoting and selling our client’s services. The ideal Telecommunications Customer Service Representative will be consultative, influential, detail-oriented, and must be ready to work in a fast-paced work environment.

Telecommunications Customer Service Representative Responsibilities:

• Present products and services to new and existing customers
• Utilize company-generated leads and proprietary systems to discover and cultivate fresh channels for sales prospects
• Effectively close sales in designated territories by building and maintaining relationships with new and existing customers 
• Set sales and gross margin goals for the territory
• Create and execute sales initiatives to drive and bolster our client's core objective of expanding account growth
• Prepare sales presentations, proposals, contracts, activity reports, sales goals, closings, and follow-ups with the sales team 
• Monitor industry trends to identify emerging markets and develop plans to expand revenue 
• Participate in company training for team building, mentorship, and development of the latest sales trends from field and industry research 
• Ensure customer feedback to sales management regarding products and enhancements 

Telecommunications Customer Service Representative Qualifications: 

• 1-3 years experience as a Customer Service Representative preferred 
• Excellent presentation and persuasive skills with the drive to continuously improve customer satisfaction and sales performance 
• Coachable and highly enthusiastic mindset 
• Communication, negotiation, organization, and problem-solving skills
• Outgoing and comfortable working in a customer-facing environment to generate new business

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