Telecommunications Engineer

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
The Telecommunication Engineer is knowledgeable in enterprise voice technologies including VoIP, Enhanced Call Routing, CTI, IVR, Call Recording and Analytics, WFM, TDM/VoIP/SIP Trunking, PBX hardware, and Voice Technology Management tools and systems. They will have some understanding of the interaction between voice and other technologies including Network, Windows, Storage, UNIX, SQL, Oracle, Citrix, and VMWare. The VE Consultant I understands voice technology standards, and is able to apply them in support of business needs within the company environment.

Key Responsibilities

Develop collaborative skills and engage with the voice engineering team to administer and maintain carrier VoIP platform across multiple vendor equipment including hardware and software upgrades; assist with the planning, development, coordination of scheduled voice platform maintenance

Leverage a basic level of knowledge of voice infrastructure components, how they interact as well as how they relate to other services and platforms, and work to apply these to the company's usage; vendor specific knowledge is not required

Support the team by providing engineering experience in routine to common situations and day-to-day operations

Participate, as a key member of the Telecommunications team, in the routine and common design, installation, configuration, troubleshooting, and monitoring of core services required for VoIP (Voice Over Internet Protocol)

Apply knowledge of call center operational dynamics as it relates to execution and implementation of routine and common Voice Infrastructure, ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and Session Manager Routing utilizing industry solutions to solve call center related issues

Actively participate with the engineering teams to administer and maintain routine and simple platforms across multiple vendor equipment including hardware and software; participate in team meetings where new product and project planning takes place; participate in development of engineering and support documentation; assist in the planning, development, coordination of scheduled platform maintenance

With guidance perform daily checks, monitor vendor support and perform required maintenance to keep the voice systems highly available, highly stable, and always performing optimally

Education

4 year Bachelors Degree (Preferred)

Experience

2 or more years of experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841

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