Telecommunications Support Engineer

GT Services is looking for a Telecommunications Support Engineer

Fully remote work for shared services

The position is part of telecommunications team in the Technology Department of GT supporting Avaya voice infrastructure. The Telecommunications Support Engineer will be responsible for technical support of Avaya voice and voicemail systems. This role includes problem management, client liaison and technical architecture.

The Telecommunications Support Engineer will provide Second Line Support to technical teams as well as attorneys and staff. Support typically takes the form of investigating and resolving problems, incident handling, availability and performance monitoring, routine start-up and close-down, and maintenance of operating plans and schedules.

The candidate should:

• Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit
• Have excellent verbal, written and interpersonal communication skills in the English language (working in an English-speaking environment)
• Have detailed knowledge of Avaya Communication Manager 10.x and above in a centralized environment, Avaya Session Manager, Avaya SBC, VoIP (H.323 and SIP) and TDM (PRI and E1), Avaya Workplace for desktop and iPhone, Avaya ASA and CM management interfaces, Avaya Messaging
• Have self-starter, able to work independently and as part of a team in a fast-paced environment
• Have time management and prioritization skills
• Have ability to develop strong working relationships
• Have ability to manage multiple activities and changing priorities
• Have ability to work under pressure and to meet tight deadlines
• Have ability to take the initiative and master new tasks quickly
• Have methodical, attention to detail approach
• Be excellent team player
• Have strong analytical and interpersonal, verbal and written communication skill and problem solving skills
• have 5+ years supporting Avaya Aura CM PBXs
• Have formal Avaya training on the Communication Manager
• Have significant experience troubleshooting VOIP required
• Have experience configuring and troubleshooting QoS
• Have ability to work with minimal supervision or formal structure
• Have strong knowledge of networking principles and understanding of SIP, H.323, TCP/IP, IP VLANs, Ethernet, Routing, Switching, DHCP, DNS and QoS

Main duties:

• Supports the telephony infrastructure including: Avaya CM, Avaya Messaging, SIP, SBC and VoIP
• Voice over IP principles and PBX functionality (SIP, H.323, etc.)
• Maintains and troubleshoots Avaya G450 and G430 media gateways running Avaya Communications Manager R10.x and above
• Analyzes and resolves complex service issues
• Avaya skills: Vectoring, VDN, variables, system configuration, ARS table, routing plan, moves, adds and changes, Avaya Workplace for desktop and iPhone, Avaya Messaging, and SBC configuration
• Executes project work related to the voice/telephony support area during service interruptions with minimal supervision
• Flexible work schedule is a requirement, must be able to work nights and weekends and travel when necessary

We offer:

• A challenging position within a professional, globally recognized Law Firm and the chance to work in a highly experienced international environment
• Access to an internal training program and self-development programs
• A competitive salary
• Private healthcare and benefits