Telecommunications Support Technician

Company Description

Ulula, is a social enterprise that aims to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities around the world. Ulula software and analytics platform connects directly and anonymously with our target stakeholders to obtain honest feedback and create more transparent and responsible supply chains. We have projects across the globe including India, China, Malaysia, Peru, South Africa with clients ranging from Fortune 100 companies to NGOs and government departments.

Ulula is a subsidiary of EcoVadis, the leading provider of business sustainability ratings.

Job Description

We are searching for a part time Telecommunications Support Technician in Kenya to join our globally growing team. The successful candidate will work closely with Ulula’s engineering and customer service teams.

What you’ll do:

• Work as part of our telecoms department
• Manage Voice and Messaging reporting
• Monitor our telecommunications infrastructure and diagnose any issues that may arise with deployments (voice and text)
• Collaborate with internal teams on connectivity issues affecting client relations
• Able to travel in case you need to install/maintain our infrastructure
• Support projects across all areas of Ulula’s operations, especially projects in Africa
• All other assigned tasks, commiserate with your role and responsibility as Telecommunication Support Technician

Qualifications

• Experience with any type of telecommunication network
• Experience liaising with technical and non-technical teams around the world
• Working knowledge of VoIP and systems that use automated responses.
• Passion for documentation
• Self-motivated with a tolerance for change and complexity for global telecommunications
• Desire to learn and become familiar with modern technologies
• Passion for equality and safe workplaces

Additional Information

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major)