Telemarketing Representative, HealthFirst

JOB OVERVIEW:

We are seeking a driven and customer-focused Telemarketing Representative to contribute to the sales of HealthFirst products by fostering and maintaining the sales and marketing activities of HealthFirst. This role is responsible for making outbound calls to assigned Dentist/Physicians based on target lists, webinar leads and digital marketing programs. This position will also be responsible for inbound calls derived from leads and our 1-800 numbers.

Please note: The work schedule for this position is 8:00AM - 4:30PM EST

KEY RESPONSIBILITIES

• Strive to achieve established sales goals
  
• Handle both outbound and inbound customer calls
  
• Identify potential customers for new product offerings through targeted lead generations

Cultivate relationships with both active and inactive accounts to generate sales opportunities

Maintain a daily average of 4 hours of talk time and complete a minimum of 60 outbound calls

Demonstrate high levels of performance for meeting profit dollar standards

Update and maintain current customer records in our systems by logging all activity and managing necessary account changes

Utilize company systems (Salesforce, JDE, Teams) effectively

Adhere to all company policies, procedures, and best practices

Work closely with sales personnel from both Henry Schein and HealthFirst divisions

Participate in special projects for HealthFirst division and perform other duties as required

SPECIFIC KNOWLEDGE & SKILLS:

• Proficiency in data entry with attention to detail
  
• Strong computer skills required, including familiarity with Microsoft Office
  
• Ability to work effectively in a remote environment
  

GENERAL SKILLS & COMPETENCIES:

• Strong time management skills with the ability to prioritize work and meet deadlines
  
• Exceptional attention to detail and a commitment to accuracy
  
• Customer service oriented with the ability to address and resolve complex issues
  
• Ability to plan and organize activities
  
• Excellent interpersonal communication skills
  
• Strong written and verbal communication skills
  
• Ability to maintain confidential and highly sensitive information
  
• Ability to work in a team environment
  
• Ability to multi-task
  
• Adept at building productive working relationships across various levels of the organization
  

MINIMUM WORK EXPERIENCE:

• Typically 2 or more years of related experience
  

PREFERRED WORK EXPERIENCE:

• Experience in a dental or medical office setting is a plus
  
• Prior sales experience in any capacity
  

PREFERRED EDUCATION:

• Typically High School education, vocational training and/or on-the-job training
  
• Bachelor's degree preferred
  

TRAVEL / PHYSICAL DEMANDS:

• Travel typically less than 10%
  
• Office environment
  
• No special physical demands required
  
• Attend yearly National Sales Meeting (NSM)
  

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers