Telemarketing Team Leader

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

The Telemarketing Team Leader is responsible for training and supervising those Telemarketing Executive whose role is to invite guests to attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.

Key Responsibilities and Tasks

1. Ensure that all Telemarketing Executive are efficiently performing phone calls and tracking their respective guests through effective and timely call-backs.

1. Ensure the Telemarketing Executive are engaged and performing their respective 20 dials per hour and achieving the package sales objectives.

1. Take Over phone presentations as necessary to assist Telemarketing Executive in closing packages and confirming information on all packages and guests are accurate.

1. Correspond with prospective clients through established email protocols and templates.

1. Processing the booking process in conjunction with Administration.

1. Ensuring Superior Guest Experience.

#LI-PS2

Qualifications

1. Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organization, detail-oriented, follow through, and excellent verbal and written communication skills.

1. Previous telemarketing service experience preferred.

1. Ability to work as a team player, in a personable and positive manner. Able to train and motivate associates to achieve high performance.

1. Ability to work quickly and accurately in a high-volume environment. Able to perform well under deadlines and respond well to an environment of constant change.

1. Fluent in Thai and English/other languages beneficial as well.

Additional Information

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