Telephone Operator

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Smile even though you are on the telephone. When you smile, you automatically improve your vocal quality, and you will also sound pleasant and interested

 To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.

To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.

Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

Directs call to guest rooms, staff, or departments through the switchboard or PBX system. To check and attend to email received on the hotel generic email address.

To follow the telephone etiquette standards.

To develop a close and harmonious working relationship with all hotel departments.

To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

•  College diploma in hotel management or related field.
• Previous experience as an Guest Service Centre Supervisor in Front Office
• Excellent oral communication skills.
• Experience with Front Office systems.
• Fluent in English, both written and spoken.

Additional Information

• Working for an International Brand with over 545 hotels worldwide!
• Numerous opportunities to progress throughout every level of your career
• Free medical insurance
• A large offering of digital learning including LinkedIn courses, eCornell, virtual courses and on site development programs.
• Discounts at all Minor Hotels and Lifestyle outlets around the world
• Benefit from other local discounts i.e. Emtel mobile offers, Canal+ promotions and many more!
• Team building activities
• Global task force opportunities offering short term assignments in other locations
• Wellbeing activities