Telesales Advisor

As a call centre telesales advisor for Tesco Mobile, you’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.

Job title:

Telesales Advisor

Job Description:

Role Objective:

As a call centre telesales advisor for Tesco Mobile, you’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.

Experience:

• 12 months International or 24 Months Domestic Call Centre experience within a Telesales / Retentions / Sales through Service environment

What you’ll be doing:

• Taking inbound calls from new and existing customers
• Offering customer’s, the best product or service that suits their needs
• Selling the benefits of different products/services to increase customer retention and satisfaction
• Ensuring we meet the regulatory requirements when handling sales with customers”
• Be compliant and follow the regulatory scripts
• Educating customers about our products and services
• Maintaining and updating customer databases
• Staying up to date with any offers or new product development

Call type examples:

• Upgrades – handset or sim
• Additional business
• Customers thinking of leaving – attempt to retain
• Issuing PAC codes
• New customers wishing to discuss new deal
• Outbound: Call exiting customers via dialler (sleeping customer out of contract) offer new deals. Sim only/Iphone

Essential: 

• High proficiency in written and verbal English communication,
• Ability to exercise decisiveness when selling product to customer.
• Time Management: Balancing multiple tasks efficiently is essential.
• Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental.
• Empathy: Provide Solution while showing empathy and genuine concern for your customer
• Handle complex issues.
• Problem Solving: Quick thinking and resourcefulness are vital.
• Communication Skills: Clear and concise communication
• Adaptability: The ability to adjust to different customer personalities and situations is valuable.
• Attention to Detail: Accurate data entry, note-taking, and order processing are critical.
• Customer-Centric Approach: Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigation
• Objection handling
• Closing techniques
• Negotiation Skills

What we’re looking for:

• Someone who can spot buying signals and act accordingly
• A clear, confident communicator, even when faced with challenges or rejection
• Someone who gets on well with others, and can adapt their style to suit different customer interactions
• Motivation to reach and exceed targets and improve sales skills a great listener with attention to detail, who can demonstrate empathy and patience

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent