Telesales Executive

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
 

Reporting to the Senior Team Leader, you will provide new fuel card business accounts and also maintain current client relationships, contribute to the continued success of the sales team and the Watson Fuelcards.

KEY RESPONSIBILITIES:

• You will need to have exceptional negotiation skills, a proactive attitude, ambition and enthusiasm. The ability to build strong relationships with customers along with excellent communication skills is essential, ensuring that a friendly, helpful, honest and efficient service is maintained in line with Watson Fuels values.
• Selling Watson Fuelcard services in line with company values to generate new and repeat business
• Negotiating cost with customers independently or under the direction of the Sales Manager where necessary.
• Maintaining and expanding relationships with existing clients
• Be your customers dedicated point of contact; building a relationship with your customer is vital to understand whether we compete against others, or are we the sole supplier. What are their local pump prices like, do they use one site only or travel nationally – this sort of fact finding will help you manage their drawing habits & margin.
• Ensures that all processes and procedures are completed, quality standards are met, and that accounts are profitable
• Managing your litres: along with bringing in new business you need to ensure customers are drawing to full potential at all times, with detailed account management calls, non-usage calls
• Ensure KPI’s are achieved
• Work collaboratively with colleagues throughout the WFL UK Ltd business.
• Deal with queries, and exhibit the highest standards of customer service at all times.
• Maintain appropriate level of product and system expertise, including knowledge of products, procedures, service and systems.
• Embrace a health and safety focused culture

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

• Strong interest in Sales essential
• Full UK driving license
• Strong computer skills (Word, Excel, Outlook)
• Strong interpersonal and communication skills
• Ability to work effectively within a team and independently
• Be experienced in building relationships to secure repeat business 
• Have the ability to work using your own initiative
• Have the ability to build professional relationships with a wide range of customers.
• An ability to drive business forward.

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