Temporary IT Assistant

The Temporary IT Assistant is a customer service role responsible for ensuring all requested IT needs are met in a brisk, efficient manner, allowing Altium colleagues and customers to proceed in their own tasks with the equipment and answers they need. This is a full-time position with a three-month timeframe.

• Assists in setting up IT and AV equipment for trainings, meetings, and executives, including presentations and conferences
• Must be willing to help relocate office desks
• Assists in office relocation duties
• Provides first-line support either by Jira Helpdesk, phone, email, or in person
• Processes equipment requests, machine and peripheral setups, office desk setup (imaging/reimaging, configuring, shipping)
• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. computers, laptops, printers, and other network devices)
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
• Provides administrative support to the IT Department, including asset tracking, record maintenance, scheduling conference rooms and shipping management.
• Maintains inventory of IT equipment and peripherals; orders and receives shipments (supplies, various equipment, etc.)
• Other duties as assigned

• Minimum 1 year in a customer service role
• Preferred 1 year experience in a related IT or technical role
• Basic understanding of windows, mac OS, and networking
• High School Diploma
• In La Jolla office five days a week with occasional weekends required 
• Ability to lift 50 lbs +

The salary range for this role is $20/hr to $24/hr plus overtime. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.