TEMS Administrator - Wholesale Cluster

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Reporting to the CCT Supervisor, the successful applicant will provide a support service for the Wholesale stores within the region.

This role is integral as it is the first point of contact for the customer. The purpose of this role is to assist CHEP maintain excellent account management at store level and to build and maintain solid relationships with the Wholesale customer base.

Key Responsibilities:

• To set up and administrate “GO Live” process at each individual store within the cluster
• To addriver'sr the verification process as and when required
• Auditing of inbound, outbound, off site documents validity – equipment, quantities etc. per wholesaler
• Outbound processes – managing the transactions between the stores & downstream customers for each wholesaler
• Processing and general administration and client account reconciliations (query resolution process)
• Reconciling of the accounts per wholesaler
• Credit balance Investigations per wholesaler
• Managing of suspended and rejected movements in the Wholesale sector.
• Site visits as per schedule
• Conducting Stock Counts at each site within the cluster including offsite warehouses.
• Overseeing the Exchange Management per wholesaler
• Identify exchange clients to be converted to Transfer hire.
• Yard duties include pallet sorting, inspection of pallet quality and reporting on damages and any potential problems.
• Logging Collection / Return orders
• Reporting on each wholesaler in the cluster & consolidation of reports
• Submitting of weekly /monthly reports to CHEP management
• Training of Wholesale staff on systems and processes
• Continued onsite support and guidance to wholesale staff to ensure smooth and efficient management of the CHEP account
• Ensuring all queries are addressed and resolved in accordance with the Business Rules.
• Entertain a good customer relationship and escalate all relevant issues to Store and CHEP management.
• Working closely with the business to manage the expectation of the Wholesale Project
• Log necessary escalations to the business via Salesforce
• Logging of necessary activities and Service Requests in Salesforce
• Management of any off-site pallet banks
• Identifying any stray pallets and arranging the collection
• Accurate filing of client documentation

Key Requirements

• Matric is Essential.
• Diploma or studying towards a qualification.
• Manual drivers licence is essential.
• 5 years general of office/administration accounts / reconciliation experience. 
• 2 years CCT/Wholesale experience

Skills and Knowledge

• Working Knowledge of Siebel and Portfolio. Proficiency in Word & Excel is essential.
• Team Players who are systematic, accurate, patient, non-aggressive and service-orientated with good administration skills will be the best suited to handle this position. The ability to communicate with people at all levels internally and externally is essential.

Preferred Education

Certificate - Business Administration/Management

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].