Tenant Coordinator

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.

The Tenant Coordinator will provide social services for tenants in HPD's Senior Affordable Rental Apartments (SARA) Program in Corona, Queens. The tenant coordinator will work closely with the Program Director, Social Work Supervisor, and another Tenant Coordinator to develop and utilize best practices to assist tenants in 67 apartment units ages 60+, some of whom were previously homeless.

Rate of Pay: $20-$25 per hour

Address: 54-17 101st Corona NY

Work Schedule: This is a part-time position. 22 hours per week. Can be flexible with the schedule depending upon person’s availability, but will need at least one weekend day.

Responsibilities: 

• The tenant coordinator will be responsible for all aspects of case management including ongoing care plans, managing and following through with referrals, developing relationships with collateral agency providers, and assisting clients with remaining permanently housed as well as having access to optimum adaptive solutions to age in place.
• The Tenant Coordinator will also be responsible for implementing programming and activities that will affect building culture to create a positive, inclusive community environment.
• Maintain regular contact with tenants on caseload to assess their needs and assist where needed
• Develop individual care plans in coordination with the tenant’s goals and update a minimum of every 6 months
• Coordinate case management needs, including applying/maintaining entitlements and benefits, healthcare coordination when necessary, and assistance with maintaining housing
• Maintain good rapport with Property Management in order to best assist tenants when issues arise 
• Build relationships with community providers; provide advocacy and resource linkages/referrals as required
• Work with service providers and family members to build networks of support
• Plan activities and events to foster a sense of community among tenants including, celebrations, community provider presentations, training, arts and crafts, bingo, etc.
• Keep tenants informed of Tenant Coordinator availability and all activities/events to take place
• Completion of Initial Intake, assessment, and file consent form in a timely manner when new tenants move in
• Conduct periodic home visits/wellness checks for tenants with special needs or circumstances
• Maintain daily case assistance log, complete detailed and accurate progress notes in a timely manner, complete detailed monthly report for HPD in a timely manner, and attend required training
• Data collection when necessary to determine the needs of the program
• Assist Supervisor and/or Program Director as needed

Qualifications and Experience:

• Bachelor’s Degree in Social Work, or related field; or two years of college and demonstrated experience working with aging populations.
• Strong interpersonal and organizational skills.
• Knowledgeable in benefits and entitlements for low-income senior residents, including Section 8, Medicaid, and SNAP benefits.
• Microsoft Office proficient
• Bilingual (English/Spanish, English/Chinese, etc.)
• Detail-oriented in prioritizing tasks.
• Reliable and possess exceptional problem-solving skills.
• Must be people-orientated, professional, and courteous with excellent phone etiquette.
• Must be flexible, detail-oriented, responsible, reliable, and able to work as a team member contributing to a positive work environment.