Tenant Experience Coordinator

Job Description
Tenant Experience Coordinator
CSC Station Wilmington, DE
Monday-Thursday 11 to 8 pm
Friday 8 to 5 *or as business needs dictate
Fully onsite
Join our team as we grow and expand our services beyond the 8 to 5 workday.
CSC Station is actively seeking a friendly, analytical, and detail-oriented person to be one of the faces of our organization. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is an opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of our 125-year-old organization.
Some of the things you will be doing:

• Foster "spontaneous" interactions that help member companies grow
• Promote new initiatives and expand our memberships
• Plan events
• Maintain cleanliness and ensure everything is in top working order
• Involved in community outreach
• Provide a smile and energy to members and visitors

• Community management
  • Create a friendly environment to facilitate high member satisfaction
  • Espouse CSC Stations values
  • Plan and launch community initiatives to create connections between members of different organizations like member introductions, run networking events, and manage communications within the space and through digital vehicles.
  • Seek out information about the business and personal objectives of tenant organizations and their individual members and co brand them
  • Foster a sense of inclusivity where fresh ideas are welcome
  • Be knowledgeable about our membership contracts and guidelines. Explain these policies to members, as necessary.
  • Assist new member onboarding and member moves

• Events planning and execution
  • Build a calendar of co-working events that engages all stakeholders:
    • Members: Educational (e.g., lunch/learns) and appreciation events
    • Local community: Identify outside organizers to use our event space
  • Manage to the allotted budget
  • Oversee events, from catering to the check-in process to cleanup

• Business development
  • Conduct tours for prospective members
  • Contact the local press and community leaders to generate interest
  • Maintain a positive relationship with key vendors

• Facilities and space management
  • Manage all building operations to the satisfaction of members
  • Maximize uptime and availability of key facilities assets like the Wifi network, social cafe, printers/copiers
  • Keep members aware of facilities issues that may impact them
  • Make recommendations on new features or perks that will entice members
  • Submit maintenance tickets for repairs to the facility and key equipment
  • Ensure cleaning is conducted at the highest level
  • Be aware of member safety and emergency preparedness

What technical skills, experience and qualifications do you need?

• 2+ years' experience in either a sales or customer service role
• Demonstrated project management skills
• Can embrace technology and willing to learn
• Able to understand and work with the variety of hardware and software applications
• Experience managing corporate social media campaigns
• Experience with written content generation in a business environment
• Passion for Delaware and our entrepreneurial community
• Fluent in English. The ability to speak the additional language is a plus
• High-level ethics, empathy, and dependability

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.